1- Payment methods

We accept wire transfer & vía Paypal.
Invoice will be expedited once the payment has been approved.
All orders over 7 days old that have not been completed with payment will be cancelled. Customers can send confirmation of payment to avoid cancellation.
Minimum order for clients is 100 Euros (VAT not included).
 
2- Transportation

Spain
Order higher than: > 100 € > 200 € Transit
Peninsular Spain 6 € Free 1 a 2 days
Balearic Islands (maritime) 8 € 14 € 2 a 3 days
Canary Islands (maritime) 24 € 20 € 5 a 8 days
Ceuta and Melilla 30 € 25 € 3 a 5 days
International
Order higher than: > 100 € > 200 € Transit
Portugal 15 € 15 € 2 a 3 days
Greek 40 € 40 € 8 a 9 days
France 20 € 29 € 3 a 4 days
Italy 20 € 29 € 3 a 6 days
UK 20 € 29 € 3 a 5 days
Germany 20 € 29 € 3 a 4 days
  • Customs clearance is included in shipments to the Canary Islands, Ceuta and Melilla.
  • Delivery times are approximate and based on our logistics services operators.

 
3- Returns & Refunds

The client can return the merchandise within 7 days of its arrival date. The merchandise shall be return in perfect conditions; with all its tags attached, original packaging & the delivery note. Refund will be made upon confirmation that the merchandise has been returned in perfect conditions within 7 days upon arrival in our offices.

 
4- Privacy Policy

Registration is compulsory for clients/professionals. FLATT guarantees that all information is strictly confidential and will not be given to third parties.
If the client wishes to cancel her/his registration, he/she can contact us directly and the cancellation will be ready within 48hs.

 
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